Disclaimer

1. Natural Material Variations

Ceramic tiles, porcelain tiles, and granite are natural and manufactured products subject to inherent variations. We strive for consistency, but variations are expected and do not constitute defects.

Color & Texture Variations:

Natural stone (granite, marble) exhibits color, veining, and texture variations due to geological formation. No two slabs are identical. Ceramic and porcelain tiles may show slight shade variations between batches due to kiln temperatures, clay composition, and glaze application.

• Photos on this website are representative samples and may not exactly match the product you receive.
• Monitor calibration, lighting conditions, and photography can affect color perception.
• We recommend ordering samples before placing bulk orders to assess actual appearance.
• Shade variation is graded on a scale (V1–V4). Check product specifications for each item.

Batch Consistency:

While we make every effort to source materials from the same quarry block or production run, slight batch-to-batch variations may occur. We recommend:

• Ordering all materials for a single project at once to ensure batch consistency.
• Purchasing 10–15% extra material from the same batch for future repairs or replacements.
• Inspecting all materials upon delivery before installation.

Dimensional Tolerances:

Ceramic and porcelain tiles may have dimensional variations within industry standards (typically ±0.5mm to ±2mm, depending on product and standard). Calibrated tiles have tighter tolerances. Granite slabs are cut to specified dimensions with ±2mm tolerance unless otherwise stated.

2. Installation and Third-Party Liability

TimelessStone Co. supplies materials only. Unless explicitly stated in a signed contract, we do not provide installation services for the materials sold.

No Liability for Third-Party Installation:

• We are not responsible for installation errors, workmanship defects, or damage caused by installers, contractors, or property owners.
• Installation must be performed by qualified, licensed professionals following industry best practices and manufacturer guidelines.
• Improper substrate preparation, adhesive selection, grout application, or sealing can void warranties and result in product failure.
• Any claims related to installation issues must be directed to the installing party, not TimelessStone Co.

Installation Guidelines:

We provide general installation guides and technical data sheets as a courtesy. These are informational only and do not constitute professional advice. Always:

• Consult with a licensed architect, engineer, or certified installer for your specific project.
• Follow local building codes, ADA requirements, and safety regulations.
• Test materials and methods on small areas before full installation.
• Use appropriate safety equipment and follow OSHA guidelines when cutting or handling stone and tile.

Pre-Installation Inspection:

Important: All materials must be inspected before installation. Once installed, materials are considered accepted. We will not accept claims for visible defects (chips, cracks, color mismatches) that were apparent before installation.

3. Website Content Accuracy

We make every effort to ensure the information on this website is accurate, complete, and current. However, we do not warrant or guarantee:

Product Information:

• Specifications, dimensions, colors, finishes, and availability are subject to change without notice.
• Product images are for illustrative purposes and may not represent exact color, texture, or scale.
• Pricing displayed on the website may not reflect current rates; always request a formal quote for accurate pricing.
• Availability is not guaranteed; inventory levels fluctuate based on supply and demand.

Technical Data:

Technical specifications (slip resistance, water absorption, compressive strength, etc.) are provided by manufacturers and third-party testing labs. We do not independently verify every data point. Use this information as a guide, but verify critical specifications for your project with the manufacturer or through independent testing.

Typographical Errors:

Despite our efforts, typographical, pricing, or descriptive errors may occur. We reserve the right to correct such errors and revise orders or cancel transactions if necessary. In the event of a pricing error, we will contact you before processing your order.

4. External Links and Third-Party Content

Our website may contain links to third-party websites, tools, or resources (e.g., installation video tutorials, manufacturer sites, industry associations). These links are provided for your convenience only.

No Endorsement or Control:

• We do not endorse, control, or assume responsibility for the content, accuracy, privacy practices, or offerings of any third-party sites.
• Visiting external links is at your own risk. We are not liable for any loss, damage, or issues arising from your use of third-party resources.
• Always review the terms of service and privacy policies of external sites before providing personal information.

5. Limitation of Liability

To the fullest extent permitted by law, TimelessStone Co., its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use or inability to use our website or products
• Errors, omissions, or inaccuracies in website content
• Product variations, defects, or suitability for a particular purpose
• Installation errors or third-party workmanship
• Delays, interruptions, or loss of data
• Unauthorized access to or alteration of your data

Our total liability in any circumstance shall not exceed the amount you paid for the specific product or service in question.

Jurisdictional Variations:

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

6. Product Warranties

Product warranties are provided by the respective manufacturers. TimelessStone Co. acts as a distributor and does not extend additional warranties beyond those provided by the manufacturer.

Manufacturer Warranties:

• Warranty coverage, duration, and terms vary by product and manufacturer.
• Warranties typically cover manufacturing defects but exclude damage from improper installation, use, maintenance, or natural wear and tear.
• Warranty claims must be submitted directly to the manufacturer with proof of purchase and documentation of the defect.
• We will assist in facilitating warranty claims but are not responsible for the manufacturer's decisions or remedies.

No Implied Warranties:

Except as expressly stated in writing, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

7. Indemnification

By using this website and purchasing our products, you agree to indemnify, defend, and hold harmless TimelessStone Co., its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of our website or products
• Violation of these terms or applicable laws
• Infringement of third-party rights
• Installation or application of materials by you or third parties

8. Professional Advice Disclaimer

Information provided on this website—including blog posts, FAQs, installation guides, and product recommendations—is for general informational purposes only and does not constitute professional advice.

Consult Qualified Professionals:

For specific guidance tailored to your project, always consult with:

• Licensed architects or structural engineers (for design and load-bearing considerations)
• Certified tile and stone installers (for proper installation techniques)
• Local building inspectors (for code compliance)
• Environmental consultants (for slip resistance, accessibility, or sustainability requirements)

We do not assume responsibility for decisions made based solely on information from this website.

9. Force Majeure

TimelessStone Co. shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes)
• Pandemics or public health emergencies
• Acts of war, terrorism, or civil unrest
• Government actions, embargoes, or trade restrictions
• Labor strikes or supply chain disruptions
• Quarry closures or manufacturer production issues

In such events, we will make reasonable efforts to fulfill orders but may need to adjust timelines or cancel orders without liability.

10. Governing Law and Dispute Resolution

This Disclaimer and your use of the website are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

Dispute Resolution:

• Informal Resolution: Before initiating formal proceedings, we encourage you to contact us at legal@timelessstone.com to resolve the issue amicably.
• Arbitration: Any disputes that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Atlanta, Georgia.
• Class Action Waiver: You agree to resolve disputes on an individual basis only and waive the right to participate in class actions or class arbitrations.

Jurisdiction:

If arbitration is not applicable, any legal action shall be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to the personal jurisdiction of such courts.

11. Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the revised Disclaimer.

12. Contact Information

If you have questions or concerns regarding this Disclaimer, please contact us: