Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit contact forms or quote requests
• Subscribe to newsletters or marketing communications
• Place orders for samples or materials
• Contact us via email, phone, or chat
• Apply for a job or contractor position

Personal Data We Collect:

• Contact Information: Name, email address, phone number, mailing address, company name
• Project Details: Project type, material requirements, specifications, uploaded drawings or documents
• Financial Information: Credit card details, billing address (processed securely through third-party payment processors)
• Technical Data: IP address, browser type, device information, operating system, referring URLs
• Usage Data: Pages visited, time spent on site, links clicked, search queries

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: Process quotes, samples, and material orders; arrange shipping and delivery
• Customer Service: Respond to inquiries, provide technical support, and resolve issues
• Marketing Communications: Send newsletters, product updates, special offers (with your consent; you may opt out at any time)
• Website Improvement: Analyze usage patterns to enhance site functionality, navigation, and content
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Business Operations: Maintain records, conduct audits, prevent fraud, and protect our legal rights

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and gather usage data. Types of cookies we use:

• Essential Cookies: Required for website functionality (e.g., remembering your theme preference, session management)
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Track your browsing activity to deliver personalized advertising

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.

Do Not Track: Our website does not currently respond to Do Not Track (DNT) signals.

4. Third-Party Tools and Services

We use trusted third-party services to support our operations. These providers have access to your information only to perform tasks on our behalf and are obligated to protect it:

• Payment Processors: Stripe, PayPal (for secure payment transactions)
• Analytics Providers: Google Analytics (for website traffic analysis)
• Email Marketing: Mailchimp, SendGrid (for newsletters and campaigns)
• Customer Support: Zendesk, Intercom (for live chat and ticketing)
• Shipping Partners: FedEx, UPS, DHL (for order fulfillment)
• Cloud Storage: AWS, Google Cloud (for data storage and hosting)

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Contact Form Data: Retained for 3 years after last contact
• Order and Transaction Records: Retained for 7 years (tax and accounting requirements)
• Marketing Consent: Retained until you withdraw consent or unsubscribe
• Website Analytics: Aggregate, anonymized data retained indefinitely

After the retention period, we securely delete or anonymize your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for direct marketing purposes
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at privacy@timelessstone.com or call +1 (555) 726-4835.

EU/UK Residents: Under GDPR, you have the right to lodge a complaint with your local data protection authority.

California Residents: Under CCPA, you have additional rights including the right to know what personal information is collected and to opt out of the sale of personal information (we do not sell data).

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from your jurisdiction.

We ensure that such transfers comply with applicable laws and implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date.

For material changes, we will provide prominent notice on our website or send you an email notification (if you have provided your email address).

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.